For more than 15 years I’ve led design teams and projects for everything from large corporations to 10-person startups.
For the past 6 years I’ve been growing the consumer experience function at TrueAccord, a FinTech startup focused on helping consumers manage their debt. I was brought on early to create processes, tools, and the necessary team to drive the overall consumer experience strategy across both the B2B and B2C businesses. I now lead the Product Design, Content Strategy, and UX Research functions.
Prior to TrueAccord, I led the User Experience team responsible for the launch of DocuSign’s Global Support and Community sites. Partnering with the Customer Support team to build an online support center and case management system that increased self-service rates while also improving customer satisfaction scores.
As Director of User Experience at Zumobi, I built an award winning cross-functional team including Visual Design, Product Design, and Front End Engineering. I drove implementation of a new user-centered product design process, from ideation and research through after-market review of metrics and user comments.
I like to share my craft and have a passion for teaching, mentoring, and collaborating with both experienced professionals and those just getting started. I am a Ring Leader for Leading Women in Technology’s WILpower program and I mentor students going through University of Washington’s HCDE program. I’ve spoken at small meetups as well as large conferences including Microsoft MIX Conference (now called Build) and the Seattle Interactive Conference.
Michele Lee McMullen, Senior Designer at VISUAL VOCAL
I had the pleasure of working with Shannon Brown for several years at Zumobi Inc., a mobile technology company based in Seattle. As Director of Design she is nothing short of inspiring. She consistently and effectively lead the Zumobi Design team forward in an industry that changes on a daily basis. In a leadership capacity she provides a well-balanced platform for open communication that fosters learning with ease.
Peter Boctor, iOS/Node/Rails Developer
Shannon is a talented designer and manager that always kept the user experience in mind for all of the designs she created or oversaw. Her extensive experience in mobile allows her to elegantly design an app in record time and also adapt the same app to multiple platforms.
Caitlin Davids, HR and Recruiting
Shannon manages an awesome team of designers who are very lucky to have her. She puts everything that she has into whatever task is at her fingertips. She is often needed to help others in the company, no matter how big or small the issue, she is happy to help.
I welcome opportunities to work with her because I know I’ll learn new skills and I’ll also have a ton of fun doing so. I can ask a rainbow of questions and I am always confident I’ll get a thoughtful, detailed answer.
Building, growing, and leading product design teams that create great customer experiences by understanding the complex relationship between design, business, and technology.