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TRUEACCORD

RETHINKING THE CONSUMER PORTAL

TrueAccord’s Consumer Portal is a self-service debt management platform where consumers can view, manage, and take action on their debts. In this case study, I’ll describe the strategy, planning, and process that went into redesigning the portal.

 

Payment Plan Selection screenshots

DOCUSIGN

Supporting DocuSign's Global Community

DocuSign is the leader in digital signatures, but when I started this project they offered few self-serve support options. In this case study I’ll describe the planning and execution that went into meeting the customer needs for answers and education. 

 

DocuSign Support Center screenshot

Building, growing, and leading product design teams that create great customer experiences by understanding the complex relationship between design, business, and technology.

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