work
TRUEACCORD
RETHINKING THE CONSUMER PORTAL
TrueAccord’s Consumer Portal is a self-service debt management platform where consumers can view, manage, and take action on their debts. In this case study, I’ll describe the strategy, planning, and process that went into redesigning the portal.
DOCUSIGN
Supporting DocuSign's Global Community
DocuSign is the leader in digital signatures, but when I started this project they offered few self-serve support options. In this case study I’ll describe the planning and execution that went into meeting the customer needs for answers and education.
Building, growing, and leading product design teams that create great customer experiences by understanding the complex relationship between design, business, and technology.